Privacy Policy

Last updated: 28 September 2026

ClimaTrade respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, place an order, contact us or otherwise interact with our business.

This policy applies to customers, website visitors, trade customers, suppliers and other individuals who communicate with ClimaTrade.

Who we are

The data controller responsible for your personal data is:

ClimaTrade
Email: info@climatrade.co.uk

If you have questions about this Privacy Policy or how we use your information, contact us at info@climatrade.co.uk.

Personal information we collect

Depending on how you interact with us, we may collect:

Your name.
Billing and delivery address.
Email address.
Telephone number.
Order details and purchase history.
Payment and transaction information.
Business name and trade account details.
Information you provide when contacting customer service.
Return, refund, warranty and complaint information.
Delivery and tracking information.
Website usage, device and technical information.
Marketing preferences and communication records.
Cookie and online-identification information.

We do not normally collect special category data, such as health, biometric or political information. Please do not provide this type of information unless it is necessary for a specific request.

How we collect information

We may collect personal data:

When you create an account or place an order.
When you contact us by email, telephone or through our website.
When you request a return, refund, replacement or product investigation.
When you subscribe to marketing communications.
When you submit a trade or business enquiry.
When you browse or use our website through cookies and similar technologies.
From payment providers, couriers, fraud-prevention services or technology providers involved in processing your order.

Where we receive information from another source, we will provide the relevant privacy information required by UK data-protection law.

How we use your information

We may use your personal information to:

Process and fulfil orders.
Take and manage payments.
Arrange delivery and provide tracking information.
Communicate with you about your order.
Provide customer support.
Process returns, refunds, exchanges and warranty requests.
Investigate damaged, faulty, missing or incorrect products.
Manage trade accounts and business enquiries.
Prevent fraud, misuse and unauthorised transactions.
Maintain and improve our website, products and services.
Keep business and financial records.
Send marketing communications where permitted and where you have provided the required consent.
Comply with legal and regulatory obligations.
Establish, exercise or defend legal claims.

Payments

Payments may be processed by third-party payment providers. We may receive limited transaction information, such as confirmation of payment, payment status, billing details and the last four digits of a payment card.

We do not normally store complete payment-card details on our own systems. Payment providers process information under their own privacy policies and security procedures.

Payment provider: [insert provider name and link, such as Shopify Payments, Stripe, PayPal or another provider].

Delivery and service providers

To fulfil orders and operate our website, we may share relevant information with trusted service providers, including:

Courier and delivery companies.
Warehousing, fulfilment and logistics providers.
Payment processors and fraud-prevention providers.
Website hosting and e-commerce platform providers.
IT, security, analytics and customer-support providers.
Accountants, insurers, legal advisers and professional consultants.
Government authorities, courts, regulators or law-enforcement bodies where required.

We only share the information reasonably necessary for the relevant purpose. Where a supplier processes personal data on our behalf, we will take appropriate steps to require it to protect that information.

Please add the actual names of your key providers before publishing this policy.

Marketing communications

We may send marketing emails about ClimaTrade products, services, offers and updates where we have a lawful basis to do so.

You can unsubscribe from marketing emails at any time by:

Selecting the unsubscribe link in the email.
Contacting us at info@climatrade.co.uk.

Unsubscribing from marketing communications will not stop essential service messages, such as order confirmations, delivery updates, return correspondence or important account information.

You have an absolute right to object to the use of your personal information for direct marketing.ico

Cookies and analytics

Our website may use cookies and similar technologies to:

Operate essential website functions.
Remember preferences and products in your basket.
Process and secure transactions.
Understand how visitors use our website.
Improve website performance and user experience.
Measure marketing activity, where permitted.

Strictly necessary cookies may be used where required for the website or services you have requested. Non-essential analytics, advertising or tracking cookies will be used only where the required consent has been obtained.

You can manage your cookie preferences through our cookie banner or browser settings. Blocking some cookies may affect how the website operates.

Important: Add a separate Cookie Policy or cookie-management link if ClimaTrade uses analytics, advertising pixels, embedded content or other non-essential tracking tools. The ICO states that privacy notices should explain why information is processed, how long it is retained and who it is shared with.ico

International transfers

Some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we will take appropriate steps to ensure that it receives a level of protection consistent with UK data-protection law. This may include using UK adequacy regulations, international data-transfer agreements or other lawful safeguards.

Add the relevant countries and safeguards once your website, payment, email, analytics and fulfilment providers have been confirmed.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

The purpose for which the information was collected.
Whether there is an ongoing customer or trade relationship.
Accounting, tax and legal requirements.
The handling of complaints, returns, warranties or disputes.
Fraud-prevention and security requirements.
Our legitimate business needs.

For example, order and financial records may need to be retained for the period required by tax and accounting rules. Customer-service correspondence may be retained for as long as reasonably necessary to manage the enquiry, product issue or potential dispute.

When information is no longer required, we will securely delete it, anonymise it or otherwise dispose of it appropriately.

Data security

We use appropriate technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

These measures may include access controls, password protection, secure payment processing, staff confidentiality requirements, software updates, backups and appropriate security monitoring.

No method of transmission or storage is completely secure. If we become aware of a personal-data breach that requires notification, we will take the appropriate action under applicable law.

Your data-protection rights

Subject to legal exceptions, you may have the right to:

Ask for access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your information.
Ask us to restrict how we use your information.
Object to processing based on legitimate interests.
Object to direct marketing at any time.
Ask for your information in a portable format where the right applies.
Withdraw consent where we rely on consent.
Make a complaint to the Information Commissioner’s Office.

To exercise a right, contact info@climatrade.co.uk. We may need to verify your identity before completing a request.

You normally will not have to pay to exercise your data-protection rights. We generally have one month to respond to a valid request, although this may be extended in certain circumstances permitted by law.

Complaints

If you are unhappy with how we have used your personal information, please contact us first at info@climatrade.co.uk so that we can investigate and try to resolve the issue.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office
Website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113

The ICO recognises the right to complain where an individual believes their personal data has not been handled in accordance with data-protection law.

Children’s information

Our website is intended for adults and businesses. We do not knowingly collect personal information from children. If you believe that a child has provided personal data to us, please contact info@climatrade.co.uk.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.

The latest version will be published on this page with the updated date. Where changes are significant, we may provide additional notice where appropriate.