Shipping Policy

Last updated: 28 September 2026

At ClimaTrade, we aim to process and deliver all orders reliably and efficiently. This Shipping Policy explains how we manage deliveries for products purchased through our website.

Delivery areas

We currently deliver to addresses within the United Kingdom, subject to product availability and courier coverage.

Some products may have delivery restrictions because of their size, weight, stock location or supplier requirements. If we are unable to deliver a product to your address, we will contact you as soon as possible and provide suitable options, which may include a refund.

Delivery charges

Delivery charges are calculated at checkout and may depend on the product, order value, delivery address, parcel size and selected delivery service.

The applicable delivery charge will be shown before you complete your purchase. Some products or orders may qualify for free delivery where this is clearly stated on the product page or at checkout.

If an order contains products with different delivery requirements, we may send the items separately. Where additional delivery charges apply, these will be displayed before the order is placed.

Order processing

Orders are normally processed within 1–2 working days after payment has been received.

Orders placed on weekends or UK public holidays will normally be processed on the next working day. Processing times may be longer during busy periods, promotional campaigns, product launches or periods of supplier disruption.

An order is considered dispatched once it has been handed to the relevant courier or delivery provider. You will receive a dispatch confirmation where tracking information is available.

Delivery address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing your purchase. ClimaTrade is not responsible for delays, failed deliveries, additional delivery charges or lost parcels caused by an incorrect, incomplete or outdated address provided by the customer.

If you notify us of an address error before dispatch, we will try to update the delivery details where possible. However, we cannot guarantee that changes can be made after an order has been processed or handed to the courier.

If an order has already been dispatched to an incorrect address supplied by the customer, any redelivery, address correction or return-to-sender costs may be charged to the customer. The order may also need to be returned to ClimaTrade before it can be sent to a new address.

Tracking

Where tracking is available, we will send tracking details by email once your order has been dispatched. Tracking information may take some time to update after the parcel has been collected.

Delivery requirements

Some products, including larger or heavier HVAC equipment, may require a specific delivery service or suitable access arrangements.

You may need to ensure that:

Someone is available to receive the delivery where a signature is required.
The delivery address has suitable access for the courier.
Any delivery instructions are accurate and safe.
Large or heavy products can be moved safely from the delivery point.
Products are inspected as soon as reasonably possible after delivery.

If a delivery requires specialist handling, we may contact you before dispatch to confirm access arrangements.

Failed delivery attempts

If nobody is available to receive the order, the courier may leave the parcel in a safe place, with a neighbour or at a local collection point, depending on the delivery service and your instructions.

If a parcel cannot be delivered because of an incorrect address, refusal of delivery or failure to follow the courier’s collection instructions, additional delivery charges may apply before the order can be redelivered.

These charges will not affect any statutory rights you may have under UK consumer law.

Delayed deliveries

We will contact you if we become aware of a significant delay affecting your order.

Delivery dates may be affected by circumstances outside our reasonable control, including severe weather, courier disruption, industrial action, technical problems, supplier delays or other events beyond our control.

If your order has not arrived within the stated delivery period, please contact info@climatrade.co.uk, quoting your order number. We will investigate the delivery with the courier and provide an update.

Damaged or incorrect deliveries

Please inspect your order when it arrives. If the packaging or product appears damaged, photograph the packaging and product before disposing of any materials.

Any damage must be reported to ClimaTrade within 48 hours of delivery. Please contact info@climatrade.co.uk, quoting your order number and including clear photographs of the packaging and product where possible.

If you receive an incorrect, incomplete or damaged product, we will investigate the issue and may offer a repair, replacement, collection or refund, depending on the circumstances and your legal rights.

You should not return a damaged or incorrect product unless we have provided instructions for doing so.

Missing deliveries

If tracking shows that your order has been delivered but you cannot locate it, please check with other members of your household, neighbours and any safe location identified by the courier.

If the order remains missing, contact info@climatrade.co.uk, quoting your order number. We will investigate the issue with the delivery provider.

Returns and cancellations

For information about returning products, cancelling an order or requesting a refund, please refer to our Returns Policy page.

Nothing in this Shipping Policy affects your statutory rights as a consumer. Where applicable, these rights include protections relating to faulty, damaged, incorrect or misdescribed goods.